Service Testimonials

"I'm very appreciative of the serve the customer attitude....Thank you and congratulations on having an exemplary staff."

~ Rex L. Jones, Madison, Wisconsin

"My instrument check ride was scheduled for Friday...day before experienced artificial horizon failure...problem diagnosed...parts in stock, problem fixed...passed check ride!"

~ Bill Lumsden, Madison, Wisconsin 

"Our regional jet (UAL)...had flap problem.  Your technician alerted pilot to current AD...flight canceled.  Your folks do a great job."

~ Carol Boysen, General Manager, Customer Service, United Airlines (MSN)

"...alternator off line...landed at RYV and expected delay...problem diagnosed, got new alternator...on our way to OSH in 3:15 hours. I will not hesitate to stop at RYV on future trips to OSH." 
 

~  Jack Lynch, Elon College, North Carolina

"We could not have been treated better...courteous, expedient, and professional..."
 

~ Kevin G. Scott, Springfield, Missouri

"Wow! Wonderful service.  Wish we had you in Des Moines."

~ Ron Cherkas, Des Moines, Iowa

"Thanks...it's refreshing to know there's still people in the aviation industry who care about customer service."
 

~ Bill Speyer, Dayton, Ohio

"You have an outstanding team (RYV)."
 

~ Dennis Schwieger, Racine, Wisconsin 

 "We came in with a hydraulic leak on our CE-441.  (It was) quickly diagnosed, made a new line, and had it installed in short...time."

~ Rob Fleming, Bloomington, Illinois

"Unbelievably prompt/friendly/emergency service.  I'm totally impressed."

~ Charles Thornsvard, Earlysville, Virginia

"Thanks for your excellent service (emergency repairs)."

~ David Guggel, Daytona Beach, Florida

"I appreciated the emergency rapid response.  Thanks."

~ Jim Driskell, Bob Hoover Airshows, El Segundo, California

"Stopped at MSN after losing my alternator.  A new one was put in and I was on my way within two hours.  I'm impressed." 

~ Trevor Pearson, N.E. Philadelphia Airport, Philadelphia, Pennsylvania ​​​​​​

"Outstanding emergency service from Madison.  Techs worked through their lunch hour and allowed me to continue on my IFR flight."

~ Dr. James W. Wilson, Springfield, Missouri