Midway through a charter we had a cabin step cable bolt break...
Which makes it difficult to load and unload pax !
Wisconsin Aviation (MSN) crew fixed it on the spot with less than 20 minutes notice !
Our schedule remained on time.
We appreciate your team !
~ Jet Air Inc - GBG/IOW/BRL
Excellent guidance, support and care from Bobby and Doug throughout my pre-buy inspection - very much appreciated.
~ Mark Philip
"I'm very appreciative of the serve the customer attitude....Thank you and congratulations on having an exemplary staff."
~ Rex L. Jones, Madison, Wisconsin
"My instrument check ride was scheduled for Friday...day before experienced artificial horizon failure...problem diagnosed...parts in stock, problem fixed...passed check ride!"
~ Bill Lumsden, Madison, Wisconsin
"Our regional jet (UAL)...had flap problem. Your technician alerted pilot to current AD...flight canceled. Your folks do a great job."
~ Carol Boysen, General Manager, Customer Service, United Airlines (MSN)
"...alternator off line...landed at RYV and expected delay...problem diagnosed, got new alternator...on our way to OSH in 3:15 hours. I will not hesitate to stop at RYV on future trips to OSH."
~ Jack Lynch, Elon College, North Carolina
"We came in with a hydraulic leak on our CE-441. (It was) quickly diagnosed, made a new line, and had it installed in short...time."
~ Rob Fleming, Bloomington, Illinois
"Unbelievably prompt/friendly/emergency service. I'm totally impressed."
~ Charles Thornsvard, Earlysville, Virginia
"Thanks for your excellent service (emergency repairs)."
~ David Guggel, Daytona Beach, Florida
"I appreciated the emergency rapid response. Thanks."
~ Jim Driskell, Bob Hoover Airshows, El Segundo, California
"Stopped at MSN after losing my alternator. A new one was put in and I was on my way within two hours. I'm impressed."
~ Trevor Pearson, N.E. Philadelphia Airport, Philadelphia, Pennsylvania
"Outstanding emergency service from Madison. Techs worked through their lunch hour and allowed me to continue on my IFR flight."